Refund policy
Eligibility for Returns
To be eligible for a return, items must be
- Returned within 30 days of delivery
- Unworn, unwashed, and in original condition
- Free from stains, odours, or damage
- Returned with original tags and packaging
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items marked as “Final Sale”
Exchanges
We offer exchanges for size or product changes, subject to stock availability.
Return Process
To start a return, please contact us at:
Email: Formationapparelco@gmail.com
Include your
- Order number
- Full name
- Reason for return
Once approved, you will receive instructions on how to return your item.
If you need a different size or item, please contact us and we’ll help arrange an exchange.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked shipping service, as we are not responsible for lost returns
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear in your account
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.
Late or Missing Returns
Returns sent after the 30-day window may not be accepted.
We will cover return shipping costs and arrange a replacement or full refund.
Contact Us
If you have any questions about returns, please contact:
Formation Apparel Co.
Formationapparelco@gmail.com